Terms and Conditions
DocTime is the number 1 healthcare service provider in
Bangladesh, based on one million downloads and ratings
on the Play Store.
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Have Any Questions?
Find below our frequently asked questions. If you have other questions please contact us.
What do we treat?
How does it work?
Who provides consultation on DocTime?
Are the registered doctors verified?
When are the doctors available for consultation?
Can we select a doctor of our own choice?
How much do I need to pay for the consultation?
How do I make payment?
If I decide to cancel my consultation after making payment, how do I get a refund?
Is my data secure?
Do I need to prepare anything before the video consultation?
How do I get a prescription for my consultation?
If the doctor finds out that my problem is not treatable over video call, what would happen?
Are there any consultants available from doctors outside Bangladesh?
Can I get consultation if I am outside Bangladesh?
Who ensures that the correct doctor is giving the consultation?
Can I order medicine on DocTime?
Can I order diagnostics tests through DocTime?
What are the benefits of the healthcare and protection plans/ subscription packages? Partners
Return and Refund Policy
This is a place to describe your Return and Refund Policy to buyers.
A Return and Refund policy usually consists of:
- Terms of return (i.e. number of days)
- State of return (e.g. unworn)
- Reason for return (e.g. damaged or wrong product)
- Process for return (i.e. how to initiate a return, how to contact customer service)
- Process of refund (i.e. terms of refund, duration, payment details)
- Contact details
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